Return & Refund Policy

At Hiba E Store, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

How to Initiate a Return

To start a return, please contact us through our Contact page within 14 days of receiving your order. Include your order number and the reason for the return. Our team will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned:

• Items returned after the 14-day window
• Items that are damaged, used, or not in original condition
• Items without original packaging

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 14 days of delivery with photos of the damage.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. Original shipping charges are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us via our Contact page.